Do I need a referral for your services?
You can come to our clinic for a consultation without a referral. However, for extended health care service, a physician's referral may be required.

What does the initial assessment involve?
During the initial assessment, your physiotherapist will identify and assess your injury, and come up with a treatment plan. During your visits, you may be treated with manual therapy, exercise and modalities. You will also be encouraged to ask questions and bring up any concerns you may have.

How many sessions do I need?
The number of sessions will be suggested by your physiotherapist or your physician, based on your diagnosis, your attendance, and your rate of progression during therapy. Your treatment can range from 2 to 4 weeks to 3 to 4 months.

How do I submit an insurance claim and do I need to pay upfront?

We can submit your claim directly to your insurance company on your behalf; therefore, upfront payment is not required.

What is physical therapy?
Physical therapy, or physiotherapy, is a healthcare profession which aims to assess, diagnose and treat physical injuries and disability through means such as manual therapy and exercise. Physiotherapy is based on medical science and is considered one of the practices of conventional medicine.

What do I need to do to get physiotherapy?
To receive physiotherapy services, you need to obtain a prescription from your doctor that includes a diagnosis and a number of visits.

Can I still come to you if I have a prescription for another physiotherapy clinic?
Yes, you can choose a clinic different from the one on your prescription.

How long is my prescription valid?
You must begin treatment within 30 days from the date of your prescription.

How much does my insurance cover and how much do I need to pay?
Your deductibles and co-pay are specified by your insurance policy. Before your first visit, we can contact your insurance company to determine your benefits. You can also verify your coverage by calling your insurance provider. Whites Road Physiotherapy and Sports Injury Clinic can submit your claim directly to your insurance company on your behalf, so upfront payment is not required.

Can you accommodate my busy schedule?
Yes! We're open from 8 to 6 during the week, and we also offer extended hours.

How long do I need to wait for an appointment?
Usually, we can schedule your appointment within 24 hours of your call.

What do I need to bring for my first appointment?
Please bring your health card, as well as your prescription, as well as any medical information that is relevant, such as test results or specialist reports.

What should I wear for therapy?
Please wear comfortable shoes and clothes which don't restrict your movement: shorts, sweatpants and loose shirts. For shoulder and leg injuries, wear a tank top and shorts, respectively.

How long will I be in therapy?
The duration of your therapy depends on several factors, such as the type of injury, your progress and attendance. Usually, you can expect to be in therapy from two weeks to 4 months.

Who do I contact with billing questions?
Our staff will be happy to answer all your billing questions. You can ask when you're in the clinic, or call or email us.

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